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Q: What do I do if online access to my account is temporarily suspended?
A: For your protection, online access to your account will be temporarily suspended if:
  • You entered the wrong User ID and/or incorrect Password three times
  • You entered the wrong Security Validation Question or the wrong Security Validation Answer three times
Please call American Express at 2277 1095, from 9:00am to 5:30pm, Monday to Friday.

Q: Is my confidential information secure?
A: Yes. American Express requires that a "secure session" be established before requesting or providing confidential information. This secure session is created using Secure Sockets Layer (SSL). During the secure SSL session, a private conversation using public key cryptography is created that only your computer and American Express systems can understand.

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