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Q: What do I do if the User ID I have selected is already taken?
A: If the User ID you would like to use is already taken, create a different one by adding numbers to your User ID (e.g. Mark37). For ease, try using a memorable number, like your birthday or year, e.g., Joe1976.

Q: What do I do if the server is not responding?
A: If you are experiencing delays or the site is not responding to your request, you can:
  • try again by clicking on the "Back", "Refresh" or "Reload" buttons on your web browser
  • come back later.
If the problem persists, please call American Express at 2277 1095, from 9:00am to 5:30pm, Monday to Friday.

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