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Q:What do I do if  I'm having difficulty creating a User ID and Password?
A: Make sure you carefully follow the guidelines:
    1. User ID and Password cannot be the same.
    2. User IDs must:
  •  be 5 to 20 characters in length
  •  contain at least one letter
  •  not contain spaces
  •  not contain special characters such as (&>*!%)
    Examples of a valid User ID are: roberts, wilson2, and Mark1976.
  •      3. Your Password:
  •  should contain between 8 and 20 characters, and contain at least 1 letter and 1 number (not case sensitive).
  •  It may include the following special characters (%,&,_,?,#,=,-).
  •   It may not contain spaces and must be different from your User ID. [For example ?3long_winter4]

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