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Q:What do I do if  I'm having difficulty creating a User ID and Password?
A: Make sure you carefully follow the guidelines:
    1. User ID and Password cannot be the same.
    2. User IDs must:
  •  be 5 to 20 characters in length
  •  contain at least one letter
  •  not contain spaces
  •  not contain special characters such as (&>*!%)

    Examples of a valid User ID are: roberts, wilson2, and Mark1976.
  •      3. Your Password:
  •  It must be different from your User ID
  •  It must contain 8 to 20 characters, including one letter and number
  •  You may include the following characters: %,&, _, ?, #, =, -
  •  Your new password cannot have any spaces and will not be case sensitive.

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